Frequently Asked Questions
Everything you need to know about shopping for groceries at Martie.
How do you ensure the freshness of your food products?
We maintain strict temperature controls throughout our supply chain and conduct daily quality checks. Every item is inspected for peak freshness before being packed for delivery.
What is Martie's policy on product expiration dates?
We guarantee that all perishable items will have a minimum shelf life of 5 days upon delivery. For pantry staples, we ensure a minimum of 30 days unless explicitly stated on the product page.
Where does Martie deliver to?
We currently offer nationwide shipping across the continental United States. Local same-day delivery is available in select metropolitan areas; enter your zip code at checkout to see available options.
What should I do if my items arrive damaged?
If any part of your order arrives damaged or if a perishable item is not up to standard, please contact our support team within 24 hours of delivery for a full refund or replacement.
Are your packaging materials eco-friendly?
Yes, Martie is committed to sustainability. We use 100% recyclable cardboard boxes and biodegradable insulation for our chilled shipments to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
Because we prioritize fast fulfillment to keep food fresh, orders can only be modified or cancelled within 30 minutes of placement through your account dashboard.