Returns & Exchanges
At Martie, we strive to ensure every grocery haul meets your expectations, though due to the perishable nature of our products, we generally cannot accept physical returns. If an item arrives damaged or incorrect, please reach out within 7 days of delivery for a full refund or store credit.
Review Your Order
Inspect your delivery immediately upon arrival to ensure all food items are present and in the expected condition.
Document Issues
Take clear photos of any damaged packaging or expired goods to help our team process your claim quickly.
Contact Support
Email our customer service team at support@martie.com with your order number and the documentation of the affected items.
Receive Resolution
Once verified, we will issue a refund to your original payment method or apply a credit to your Martie account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing